Refund Policy

At Bare Earth™, your wellbeing and satisfaction are our top priorities. That’s why we proudly offer a 100-Day Risk-Free Guarantee on your purchase. If our grounding products don’t meet your expectations, we’re here to make it right—with a refund, exchange, or store credit.

✅ 100-Day Risk-Free Guarantee

We believe in our product—and we stand behind it.

If you don’t feel a meaningful difference in your sleep, energy, or wellbeing within 100 days of using your Bare Earth™ Grounding Mat, you’re eligible for a full refund.

To qualify for a refund under this guarantee, we simply ask that you show us you gave the product a fair try.

📸 What We Need:

  • Proof of consistent daily use over at least 8 weeks

  • 4 or more time-stamped photos of the mat in use (e.g., during work, sleep, or rest)

  • A clear photo of your used mat

  • Your order number

Please send all documentation to: hello@bare-earth.com

We review every claim with care and process approved refunds quickly.

🛍️ Standard Returns & Exchanges

You can return unused products within 14 days of delivery for a refund or exchange. To qualify:

  • The item must be unused

  • It must be in original packaging

  • You must contact us first to obtain a Return Authorization (RA)

📩 Email: hello@bare-earth.com

Please include your order number and reason for return.

🚚 Return Shipping

  • Return shipping costs are the customer’s responsibility, unless the return is due to a damaged or incorrect item.

  • We strongly recommend using tracked shipping. Keep your tracking number until your refund is confirmed.

📦 Faulty, Damaged or Incorrect Items

If your product arrives damaged, defective, or not as ordered:

  • Contact us within 7 days of delivery

  • Include your order number and photos of the issue

  • We’ll send you a replacement or issue a full refund at no extra cost

 

🚫 Non-Returnable Items

  • Used items are not returnable unless you’re claiming under the 100-Day Guarantee

  • Items returned without an RA or outside the return window will not be accepted

  • Products showing signs of abuse or intentional damage are not eligible for refund


⏱️ Refund Processing

Once your return is received and inspected:

  • Standard returns are processed within 3 business day

  • Please allow 3–7 business days for the refund to appear in your account

 

📍 Return Address

Please contact hello@bare-earth.com to receive the full return address and instructions.

 

❗ Order Cancellations

If you wish to cancel your order, contact us before it ships. Once dispatched, you’ll need to return the item to receive a refund.

Thank you for giving Bare Earth™ a try. We’re here to support your healing journey—naturally and risk-free.